REMOTE SUPPORT

By enrolling in our Remote Support Program, Advanced Blending Solutions can access your systems, perform diagnostics and resolve software control issues from our service and technical support locations, getting you back and up running as quickly as possible.

Advanced Blending Solutions Remote Support Rates & Terms

Rates & Terms

  • Hourly rates Weekdays to 4 pm CST: $150 – Software/Controls Engineer
  • Hourly rates off hours 4 pm CST to 8 am CST and Weekends: $200 – Software/Controls Engineer
  • 20 hour block of time: $2,500
  • 50 hour block of time: $5,000
  • 100 hour block of time: $9,000
Terms and Conditions

Terms and Conditions

  • There will be a 2 hour minimum charge to open a case. This applies to both hourly and blocks of time.
  • Time over and above the 2 hour minimum will be invoiced according to the above rates. After 2 hour minimum, time will be rounded up to the nearest 15 minute interval for less than 1 hour of time.
Advanced Blending Solutions Remote Support Block Time

Block time is used as follows:

  • Weekdays 8 am CST to 4 pm CST = 1 hour per hour of service.
  • 15 minute intervals after 2 hour minimum.
  • After hours/Weekends/Holidays
    • After hours 4 pm CST to 8 am CST = 1.25 hours per hour of service.
    • Saturday = 1.25 hours per hour of service.
    • Sunday and Holidays = 1.5 hours per hour of service.
  • 15 minute intervals after 2 hour minimum.
  • Blocks of time have a 3 year expiration from the date of purchase.
  • After each use a report will be sent containing all items found, resolved, and any follow-up actions that may be required. It will also have time used and remaining time if customer has a block hour plan.
  • Time can only be used for remote support. On site field service will fall under a different rate plan.
  • Time estimates can be given but are only estimates. Support will be invoiced in accordance with the actual time required and the above minimum amounts time intervals.
  • Payment of remote service support is payable upon receipt.
  • Terms and conditions are subject to change without notice.

TO USE 24 HOUR REMOTE SERVICE SUPPORT
CALL: 1-888-204-5080

A purchase order is required for remote service that requires a remote connection to a customer’s system. This does not apply if a Block hour plan is in place.

CALL NOW FOR SUPPORT!